Frequently Asked Questions

Clear answers to the questions we’re asked most often.

This page provides quick, clear answers to our most common questions about scheduling, payments, forms, surgeries, services, and more.

Appointments & Scheduling

How do I schedule an appointment?

You can schedule by text, phone, or online. New clients pay a $30 deposit that applies to your final bill and is only forfeited if the appointment is missed or rescheduled.

We offer Urgent Care when regular appointments are full. Urgent Care includes a wait time since our schedule is already full. A $175 deposit holds your place and applies to your final bill.

Yes — any adult you authorize may bring your pet. Please let us know if they are also allowed to make medical decisions.

Yes — please give 48 hours notice whenever possible. We allow three same‑day cancellations or no‑shows per client. After the third, records are released so you may seek care elsewhere.

You’ll receive a reminder two business days before your appointment. Reply “C” to confirm. Unconfirmed appointments may be moved aside for pets needing care.

Payments & Financing

Do you offer payment plans?

Yes — we offer several third‑party financing options. Many families start with Cherry Financial (eligibility check without a hard credit pull). Cherry Financial (https://bit.ly/4nQluPm)  Additional financing options are available on our Financing page

Yes — we can take payments by phone or send a secure payment link by text. You may also pay toward another pet’s account if authorized or donate to the B.E.A.R. Fund.

Yes — we can take payments by phone or send a secure payment link by text. You may also pay toward another pet’s account if authorized or donate to the B.E.A.R. Fund.

Forms & Records

What are Welcome Forms and Sick Visit Forms?

Welcome Forms keep your information current. Sick Visit Forms help our doctors understand your pet’s symptoms. No printing needed — forms can be completed on your phone or computer.

Most issues happen when the top section isn’t filled out. If everything is complete and it still won’t submit, text us — screenshots help us troubleshoot quickly.

Yes — records help us avoid duplicate vaccines, prevent unsafe medication interactions, and understand your pet’s history. Please request records from your previous vet and forward them to: MyVet@AllCreaturesClinic.com Records are required before scheduling.

Annual fecal testing checks for internal parasites that can affect both pets and families.

Surgeries & Dentals

How do I schedule a surgery?

Call or text us to schedule. New clients:

  • $50 deposit
  • Current Rabies vaccine required ($35 if not up to date) Base estimates include the procedure, anesthesia, and mandatory pain injection. Surgery forms must be completed within 48 hours. Approval is required to keep the surgery scheduled.

Yes — we accept vouchers from Mercer County Animal Shelter and Mercer County Humane Society. Voucher surgeries are scheduled differently, so please let us know if you have one.

A pre‑dental exam is required before scheduling. Base dental estimates include sedation, scaling, polishing, fluoride, OraVet sealant, and full‑mouth radiographs. Extraction costs are discussed during the exam.

Services We Offer

Do you see exotic pets?

Yes — but please contact us first to confirm your pet’s species. Common species include birds, snakes, pocket pets, hedgehogs, ferrets, chinchillas, and rats. Some species (such as primates) are not seen.

We can provide temporary care for avian wildlife before transfer to Three Rivers Avian Center. For other wildlife, please contact West Virginia DNR.

Yes — depending on location and doctor availability.

Yes — we accept a limited number of advance‑scheduled drop‑off annual exams. Our doctors will contact you with exam findings and recommendations.

Yes — depending on location and doctor availability. We’ll need your address, pet’s weight, burial/cremation preference, timing, and whether lifting assistance is available. Pricing varies by distance and other factors.

Insurance & Vouchers

Do you accept the AKC complimentary first visit?

Yes — the voucher covers your pet’s first exam fee and is valid for 60 days after AKC registration.

Need Help or Ready to Schedule?

We’re here to help make your visit as smooth and stress‑free as possible.